CSAT, NPS, SLA, churn, and retention calculators.
Actual useful little calculators, because another static template page would be ass. No login, no tracking ceremony, no fake SaaS moat. Calculate the metric, copy the result, move on with your life.
CSAT calculator
CSAT = satisfied responses / total responses × 100.
84.0%
CSAT: 84.0% (84/100 satisfied)
NPS calculator
NPS = % promoters − % detractors.
35
NPS: 35
SLA compliance calculator
SLA compliance = cases within SLA / total cases × 100.
94.0%
SLA compliance: 94.0% (470/500)
Churn & retention calculator
Churn = lost customers / starting customers × 100. Retention = 100 − churn.
4.5%
Churn: 4.5%; Retention: 95.5%
Need the spreadsheet structure too?
Use the free complaint tracker CSV or grab the full Ops Goblin template pack with complaint tracking, escalation risk, QA scorecard, weekly summary, AI prompts, and KPI definitions.
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