Complaint tracker Excel template for customer support chaos.
Track complaint category, severity, next action, owner, due date, root cause, and retention risk in a structure that is less embarrassing than a blank spreadsheet.
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Fields included
- Complaint ID and received date
- Customer segment and channel
- Category, severity, and status
- Owner, next action, and due date
- Resolution, root cause, and retention risk
Use it for
- Customer complaint tracking
- Escalation handoffs
- Weekly complaint reporting
- Root-cause analysis
- Support QA and risk reviews
Why this exists
Because starting every operational process from a blank spreadsheet is how teams accidentally invent bureaucracy with worse formatting. This gives you a starting point, not a religion.