Complaint log template for Excel without spreadsheet necromancy.
If you need a complaint log template Excel can open immediately, start with the free CSV sample. The full kit adds escalation risk, QA scoring, weekly reporting, and AI prompts.
Download free CSVGet full Ops Goblin kit
Fields included
- Complaint ID and received date
- Customer segment and channel
- Category, severity, and status
- Owner, next action, and due date
- Resolution, root cause, and retention risk
Use it for
- Customer complaint tracking
- Escalation handoffs
- Weekly complaint reporting
- Root-cause analysis
- Support QA and risk reviews
Why this exists
Because starting every operational process from a blank spreadsheet is how teams accidentally invent bureaucracy with worse formatting. This gives you a starting point, not a religion.